General

We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards, just as our shop customers do.

All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law, irrespective of where you are. By confirming your order on the website, you accept these terms and conditions.

Packaging for Delivery

You may rest assured we have taken great care to ensure your goods arrive in perfect condition. Our packaging standard has been carefully designed to maintain a temperature within the chill-pack of less than 5◦C for 48 hours – double the time your chill-pack should spend in transit.

Acceptable Weight Variation

Because orders are individually prepared it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete.

Unfulfilled Orders

Because of the seasonal nature of some of our produce and limited supply, it is possible from time to time, we may be unable to fulfil some orders. If your order is for one specific joint of meat item we will let you know as quickly as possible, within one working day of you placing the order, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid. If your order is a large selection of items we reserve the right to substitute meat equal or superior quality and value of the same type.

Guarantee of Satisfaction

We regret we are not able to accept returned goods or claim for goods ordered in error, due to their perishable nature.

Delivery

Orders are delivered via couriers to the specified address given upon ordering. Although every effort will be made to deliver goods as ordered within 1-2 days after ordering, the company cannot accept any responsibility for delays or missed deliveries (to specified address given) due to circumstances beyond our control. Any special requests for delivery service should be noted with your order.

The table below shows the earliest delivery times our carriers can achieve for online orders.

Order placed before 12.00 noon on:

Monday will be delivered to you on Tuesday

Tuesday will be delivered to you on Wednesday

Wednesday will be delivered to you on Thursday

Thursday will be delivered to you on Friday

Friday will be delivered to you on Tuesday

Saturday will be delivered to you on Tuesday

Sunday will be delivered to you on Tuesday

We can deliver throughout the UK every day except Saturday, Sunday or Monday

Claims

Claim can be made by email and writing. For orders sent via couriers will not be considered if you sign for the goods received in good condition.

All goods must be counted on receipt. Any breakages or shortages must be indicated on the delivery note at the time of delivery.
All goods need to be checked within 24 hours after receipt.
Credit may not be given for goods returned without prior agreement from Model Farm Shop Limited. The company reserves the right to recover carriage and handling costs where unauthorised returns are made
If above conditions are not strictly adhered to, no claims will be entertained.
No credit or refund will be given for any goods ordered in error by the customer.
No credit or refund will be given for any losses due to the incorrect storage or merchandising by the customer, of any goods supplied by us.
Disclaimer

The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.